Introduction Welcome to Boom Beauty Salon and Spa. We are committed to protecting your privacy and ensuring a pleasant experience with our services. This policy outlines how we handle your personal information, our return and cancellation policies, and our expectations for behavior. 2. Privacy Policy 2.1 Information Collection We collect personal information when you book an appointment, register for our services, or interact with our staff. This includes: Name Contact information (phone number, email address) Appointment details Payment information (processed securely through third-party services) 2.2 Use of Information Your information is used for: Booking and confirming appointments Providing and improving our services Sending promotional offers (if you opt-in) Processing payments 2.3 Data Protection We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. We do not sell or rent your personal data to third parties. 3. Return and Cancellation Policies Due to the nature of our services, we do not offer refunds for services rendered. If you are dissatisfied with a service, please contact us within 24 hours of your appointment. We will do our best to address your concerns and offer a complementary service or adjustment as deemed appropriate. 3.2 Cancellation Policy Hair, Nails, Skin, and Waxing Services: We require a 24-hour notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a fee up to 50% of the service cost. No-Show Policy: If you miss your appointment without prior notice, you may be charged the half of total amount of the scheduled service. 3.1 Cancellation Notice: We require a minimum of 14 days’ notice to cancel or reschedule hair appointments. This advance notice allows us to offer the slot to other clients and helps us manage our schedule effectively. Late Cancellation Fee: Cancellations made less than 14 days before the scheduled appointment may incur a fee of up to 50% of the service cost. 3.2 Nails, Waxing, Facials, Makeup, and Other Services Cancellation Notice: For cancellations or rescheduling of nail services, waxing, facials, makeup, and other services, we require a minimum of 10 days’ notice. This allows us to accommodate other clients who may wish to book during that time. Late Cancellation Fee: Cancellations made with less than 10 days’ notice may be subject to a fee of up to 50% of the service cost. 3.3 No-Show Policy 3.4 Group Appointments and Packages Cancellation Notice: For group bookings or packages, we require at least 48 hours’ notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee. 3.5 How to Cancel To cancel or reschedule an appointment, please contact us directly at: Phone: [Your Phone Number] Email: [Your Email Address] We appreciate your understanding and cooperation with our cancellation policy. Thank you for choosing Boom Beauty Salon and Spa.